At Simmu Nne, we aim to provide a fair and transparent refund process for all customers.
Refund Eligibility
Refunds may be approved under the following circumstances:
Returned items that satisfy our return requirements.
Orders cancelled before processing or shipment.
Items received in damaged, defective or incorrect condition.
Products that cannot be exchanged due to stock unavailability.
All refund requests are subject to review and approval.
Refund Processing
Once a refund request has been approved, the refund will be processed within five (5) business days.
Refunds will be issued through the original payment method.
Depending on your bank, mobile money provider or payment processor, additional time may be required before funds appear in your account.
Contact Us
For questions regarding returns, exchanges, cancellations or refunds, please contact our customer support team through the contact information provided on the Simmu Nne website.